COURSE INFORMATION
We're sorry,
This course is not currently open for online registration
Please contact us for more information regarding its availability at
register@uvcs.uvic.ca or +1 (250) 472-4747
This course covers the basics of operations, the challenges encountered, and the techniques to effectively meet these challenges. The emphasis is on the service industry, but the knowledge gained is also applicable to the manufacturing industry, or support departments within the organization.
Topics covered include:
Please Note: This course is offered in multiple formats, but not every format will be offered each term.
On Campus
This course is normally 13 weeks in duration and consists of one three-hour class per week. Classes are customarily held on campus on weekdays from 7:00pm to 10:00pm. This schedule may vary, depending on class format and location.
Intensive Course
Students may also take a one week intensive on-campus course to reduce the completion time of this course.
In order to perform maintenance on the UVic servers, there will be intermittent outages this Saturday, May 19 from 6:00-8:00 am (Pacific Time). You may not be able to log in to your courses during this period.
If you experience any problems after 8:00 am on Saturday, May 19, please contact the Onlinehelp Desk at 250-721-8476 (toll-free 1-888-721-8476 in North America) or by email at dehelp@uvic.ca.